FAQ

Answers to common questions our customers ask.

40 articles in this collection
Written by Mai, Tahlia Overstone, and Tameeka

My Foodie Box

What's My Foodie Box?

Written by Tahlia Overstone
Updated over a week ago

How is My Foodie Box different from other home delivery services?

Written by Tahlia Overstone
Updated over a week ago

Is My Foodie Box a subscription?

Written by Mai
Updated over a week ago

How do payments work?

Written by Mai
Updated over a week ago

Can I skip weeks or pause my account?

Written by Mai
Updated over a week ago

I need help, how do I contact you?

Written by Tahlia Overstone
Updated over a week ago

Why is My Foodie Box the healthiest option?

Written by Tameeka
Updated over a week ago

Cooking with us

How do I select my meals

Written by Tameeka
Updated over a week ago

What do you expect me to have at home?

Written by Tahlia Overstone
Updated over a week ago

What if I forget to select my meals before the cut-off deadline?

Written by Mai
Updated over a week ago

What's your cut-off deadline?

Written by Tahlia Overstone
Updated over a week ago

Do you offer meals for people with dietary restrictions?

Written by Tameeka
Updated over a week ago

Where do you source your ingredients?

Written by Mai
Updated over a week ago

Are your ingredients organic?

Written by Mai
Updated over a week ago

How long do the meals stay fresh for?

Written by Tameeka
Updated over a week ago

Why do some ingredients have a shorter shelf life than others?

Written by Tameeka
Updated over a week ago

How do I rate my meals?

Written by Tahlia Overstone
Updated over a week ago

Do you provide nutritional and calorie information?

Written by Tameeka
Updated over a week ago

Account Info

How do I refer my friends?

Written by Tahlia Overstone
Updated over a week ago

How do I update my billing info?

Written by Mai
Updated over a week ago

How do I change my delivery address and schedule?

Written by Tahlia Overstone
Updated over a week ago

How do I skip weeks?

Written by Tahlia Overstone
Updated over a week ago

How do I put my account on hold?

Written by Tahlia Overstone
Updated over a week ago

How do I select my meals?

Written by Tameeka
Updated over a week ago

How do I add pantry items to my order?

Written by Mai
Updated over a week ago

How do I unsubscribe from your email communications?

Written by Tahlia Overstone
Updated over a week ago

Subscription & Delivery

Will I receive a delivery every week?

Written by Mai
Updated over a week ago

How do I change my plan?

Written by Tameeka
Updated over a week ago

How much does delivery cost?

Written by Tahlia Overstone
Updated over a week ago

What if I'm not home on my delivery day?

Written by Tahlia Overstone
Updated over a week ago

Where do you deliver?

Written by Mai
Updated over a week ago

When will my delivery arrive?

Written by Tahlia Overstone
Updated over a week ago

I live in an apartment building with no concierge, what's the deal?

Written by Mai
Updated over a week ago

Gift cards & Coupons

Do you offer gift cards?

Written by Mai
Updated over a week ago

I have a coupon, why do I still need to add my credit card details at checkout?

Written by Mai
Updated over a week ago

Can I apply more than one coupon code per order?

Written by Tahlia Overstone
Updated over a week ago

I have some credits in my account, where can I see my balance?

Written by Tameeka
Updated over a week ago

Recycling Loop

What's your Foodie Loop program?

Written by Tahlia Overstone
Updated over a week ago

Can I recycle or send back the packaging?

Written by Tahlia Overstone
Updated over a week ago

Do you pick-up my packaging?

Written by Mai
Updated over a week ago